Return or refund requests are made from the "Order History" section of your profile. If you don't have an account yet, you can create one here. In the order history, there is a table of all your orders (both those that you have started and those that have been placed). Find the order with the product(s) that you would like to request a return/refund for. On the far right column of the order's row there will be 3 dots () that open a dropdown menu. Select "Request a Return" and fill out the required information in the form. Once the request is returned, we will review your request and get back to you as soon as we can. If there are not 3 dots in the last column, it means that the order is not yet complete.

Tracking numbers for your order will be sent over in an email. Additional order tracking information and tracking updates can be viewed in your Order History.

If you didn't have an account no need to stress, you can easily create one now. After you have your account set up and your email verified, any orders placed with that email will be available automatically in your Order History. If you placed an order under a different email address, you can claim those orders in your Order History. Below the table that holds any order associated with your account, there is a link for missing order "Missing an Order? Claim it now". A form will pop up with 3 fields: Order Email, Order Phone, and Order Number. To claim an order, you will need to have the order number and either the email address or phone number associated the order. Fill out the form and submit it and the missing order should appear in your account.

There are several of reasons that your order isn't in your account, some of the most common are:

• The orders table only displays the 5 most recent orders. It is possible that your order is on a different page.
• Incomplete orders that haven't been updated in 2 weeks are automatically removed.
• When you create your account, any order placed with the account email is automatically associated with your account. If you placed an order under a different email address it will not be automatically available in your account and you will need to claim them. Orders are claimed by clicking the link below the orders table in the Order History section of your profile. Click "Missing an Order? Claim it now". A form will pop up with 3 fields: Order Email, Order Phone, and Order Number. You will need to have the order number and either the email address or phone number associated the order you are trying to claim. Fill out the form and submit it and the missing order should appear in your account.

Having an account makes it easier for us to provide you with a great experience. Your account makes it easy for you see all your order information in one location.